Privacy Policy

Effective Date: 10 October 2025

Controller: iFix (Innovation Technologies for Information Systems Technology Company)

Territory: Kingdom of Saudi Arabia

iFix respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our application, website, and related services in Saudi Arabia.

By using iFix, you agree to this Privacy Policy. If you do not agree, please do not use our services.

We may collect the following types of information:

• Personal Identification Data: Name, mobile number, email address, national ID (if required), and profile photo (optional).
• Verification Data: OTP (One Time Password) sent via SMS or WhatsApp, and delivery status.
• Order and Service Data: Service type, vehicle details, location, time, notes, uploaded photos (such as vehicle images), prices, invoices, and order history.
• Payment Information: Payment status, transaction reference, and method. (We do not store complete card details.)
• Location Data: Approximate or precise location (with your consent) to show nearby service providers and confirm pick-up or delivery locations.
• Device and Usage Information: Device type, operating system, app version, IP address, language preference, and log data for troubleshooting and analytics.
• Customer Support Data: Messages, emails, or phone calls exchanged with our support team.

We use your information for the following purposes:

• To register and verify your account.
• To process your service requests and manage bookings.
• To communicate with you regarding your orders, updates, and support.
• To process payments and issue invoices.
• To send notifications and alerts related to your activities.
• To ensure the security and integrity of our platform.
• To improve user experience and enhance our services.
• To comply with applicable Saudi laws and regulations.

We process your personal data based on:

• Contractual necessity: To perform our obligations and provide requested services.
• Legal obligations: Compliance with financial, tax, and data protection laws.
• Legitimate interests: Improving services, preventing fraud, and ensuring safety.
• Consent: When required, such as for accessing precise location or sending promotional communications.

You can withdraw consent at any time by adjusting your settings or contacting us.

We may share your information with:

• Technical providers: Hosting, analytics, and OTP messaging services.
• Payment partners: Such as Amazon Payment Services (PayFort), STC Pay, Apple Pay, Tamara, and Tabby.
• Service providers: Mechanics, garages, or workshops fulfilling your request.
• Government authorities: When legally required by the laws of Saudi Arabia.
• Professional advisors: Auditors, accountants, or lawyers under confidentiality agreements.

We do not sell or rent your personal data.

We retain your information for as long as necessary to fulfill the purposes outlined in this policy, including:

• Account and order data: As required by Saudi tax and accounting regulations.
• OTP and verification logs: For security and dispute resolution.
• Support records: For service improvement and complaint handling.

Once retention is no longer required, we securely delete or anonymize the data.

We apply strong technical and organizational measures to protect your personal data, including encryption, restricted access, and secure servers. However, no system is entirely risk-free, and we cannot guarantee absolute security.

Under the Saudi Personal Data Protection Law (PDPL), you have the right to:

• Access and obtain a copy of your personal data.
• Correct or update inaccurate data.
• Request deletion of data where retention is no longer lawful.
• Withdraw consent for specific processing activities.
• Object to certain types of processing.

To exercise your rights, please contact us using the information below.

Our website and app may use cookies and analytics tools (such as Firebase and Google Analytics) to improve user experience and service performance. You can manage or disable cookies from your device settings.

iFix does not knowingly collect personal data from individuals under 18 years old. If we discover such data has been collected without consent, we will delete it promptly.

Information for Service Providers

For registered providers, mechanics, or garages using iFix to offer services, we collect and process limited business-related information including company name, contact details, commercial registration, location, and service offerings. This data is used only for account verification, service listing, and operational purposes. Provider information may appear to users within the app as part of standard service listings. iFix ensures that all provider data is processed according to Saudi data protection laws.

If you have questions or requests about this Privacy Policy or your personal data, please contact us:

Email: info@theifixapp.com

Address: Riyadh, Kingdom of Saudi Arabia

Website: https://www.theifixapp.com

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Updates will be posted in the app and on our website. Your continued use of iFix indicates your acceptance of the updated policy.